KOP Service ProKOP Pro
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Enterprise service management

The service desk
your teams deserve.

KOP Service Pro unifies tickets, assets, change management and customer support into one enterprise platform built for teams that resolve issues faster than your old Jira board ever could.

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ITIL & ISO 20000 aligned · Multi-tenant · SSO + MFA out of the box

12 min
Avg. first response
99.98%
Platform uptime
4.9/5
Agent CSAT
60+
Integrations

Trusted by IT teams at

NorthwindInitechAcme CorpGlobexUmbrellaHooli
Modules

One platform for every service workflow.

Modular by design. Turn on what you need — from incident response to project boards.

Incident & Request

ITIL-aligned ticketing with auto-prioritization, SLA timers, and escalation playbooks.

Workflow Engine

Drag-and-drop builder for approvals, conditional logic, and automated actions.

Asset & CMDB

Track laptops, servers, software and map service dependencies visually.

Knowledge Base

Rich articles, version control, and curated resolutions for agents.

Change & Problem

CAB approvals, RCA tracking, and a known-error database that actually gets used.

Reporting & CSAT

Prebuilt reports on SLA, agent performance, and customer satisfaction.

Product preview

A workspace agents actually want to live in.

Dense where it counts, calm where it matters. Built with keyboard-first navigation.

Search tickets, assets, articles…
TicketPriorityStatusSLA
INC-2049

VPN drops every 5 minutes for finance team

Network · VPN · Alex Ng

CriticalIn Progress 12m left
REQ-1188

New laptop for incoming designer

Hardware · Maya Costa

MediumAssigned1d 4h
INC-2047

Outlook unable to send attachments > 5MB

Email · Sam Patel

HighPending Breached
CHG-1187

Firewall rule rollout — EU region

Change · Network CAB

HighNewScheduled
REQ-1185

Access to Snowflake production warehouse

Access · Lena Brooks

LowNew3d 2h
INC-2042

Printer offline — Berlin office 3F

Hardware · Karim Aziz

MediumResolved Met
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Security

Enterprise-grade by default.

SSO, MFA, OAuth2
RBAC + Audit logs
Tenant isolation
Custom domains
ISO 27001 ready
Session monitoring

Replace four tools with one.

Migrate from Jira Service Management, Freshservice or ServiceNow in days — not quarters.

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